Radio & Podcast Interview About Blind Spots, Surveys, Mindfulness & Growth

OK, nothing about fruit here, but let’s talk about rolling up data. When you spend the time and resources to gather data for something you’re doing, it’s a giant hassle to have to go back and do it again, so always collect your data as granularly as possible. There are constraints of time and money…

It crept up on us slowly, over time. The survey. Just a minute. Just a few questions. A bit of our time. Now they are the lifeblood of customer-experience metrics. Watch how many you get in a week, and it will probably surprise you. They come at the end of many web site visits, service…

Before you do anything with your data, whether it’s for your own work, or something your team will see, take a look at it first and ask yourself: “Is this reasonable?” Just scroll through your spreadsheet — summarize or use pivot tables if you have a lot of data — and this can alert you…

There are so many beautiful ways to look at data, and the best of them paint a picture the numbers alone might not show so readily. From classics such as Snow’s cholera map or Minard’s Napoleon map, to your basic spreadsheet charts, entire specialties are devoted to depicting information in a useful way. So what…

So many times we go to do something online and we are asked for all sorts of information. Let’s think about this in two buckets: What does the company or organization actually NEED from you to conduct whatever business you are doing? And what else are they asking for? For most things, when you get…

We see companies and organizations writing heartfelt posts and emails, first during the pandemic, and now because of the racial wounds hurting the nation. Initially, I kept my own feelings confined to a circle of family and friends. As important as these issues are, they didn’t seem relevant to my data and coaching work. But…